Building Loyal Customers in Challenging Times – CMS Lunchtime Virtual Seminar – Wednesday, April 20, 2022

Lunchtime Virtual Seminar
Wednesday, April 20, 2022
12:30PM to 1:25PM

Building satisfied and loyal advocates for your organization or medical services doesn’t just come from having good medical outcomes. Today’s patients often have choices on where to be seen for medical issues. Add to that the shorter fuse and unrealistic expectations of some patients and it is clear that we need to find strong ways to communicate respect and compassion to increase customer satisfaction. Patients today are likely to weigh the emotional side of the equation — how they are treated through the entire process, their ability to understand and relate to doctors and staff, and feeling valued and respected — as much as the factual side — success rates, experience of medical personnel, rates of complications or infection, and timeliness of care and service.

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April 20, 2022 Brochure