For more information, check your email or email Rosalie at firstname.lastname@example.org.
A Seminar Series offered by the Capital Medical Society
For physician office staff (clinical and non-clinical), practice administrators,
office managers and business office managers.
CMS member offices only!
The International Rescue Committee is a resettlement agency that contracts with the federal government to provide services and welcome to refugees in Tallahassee. Refugees face challenges when rebuilding their lives in a new country and connecting with and receiving health care is one of their large hurdles to overcome. Karen Duncan will give a brief background on the IRC, the populations they serve, and a summary of the unique cultural practices around medical care for each population. She will share information about interpretation service options, insurance, and bill payment, etc.
There is no charge for this event.
Community Engagement & Outreach Coordinator, International Rescue Committee (IRC) Tallahassee
Once you register you will receive the Webinar link.
Please register before June 15, 2022
Building satisfied and loyal advocates for your organization or medical services doesn’t just come from having good medical outcomes. Today’s patients often have choices on where to be seen for medical issues. Add to that the shorter fuse and unrealistic expectations of some patients and it is clear that we need to find strong ways to communicate respect and compassion to increase customer satisfaction. Patients today are likely to weigh the emotional side of the equation — how they are treated through the entire process, their ability to understand and relate to doctors and staff, and feeling valued and respected — as much as the factual side — success rates, experience of medical personnel, rates of complications or infection, and timeliness of care and service.